Due to twelve TEN's crazy fast turnaround time, we are unable to cancel any orders once they have been placed. Please check the items in your cart BEFORE you place your order. Your credit card is charged at the time of purchase. You will receive a confirmation of your order shortly thereafter via the email address you provided.
Returns are for store credit ONLY. If an item is returned, the item must be in the same condition as when we originally shipped it to you. Worn, washed, and/or damaged items will not be accepted for return.
All returns must be postmarked within 14 days of your order date. Returns on sale items will not be accepted.
When returning the item, please include your order number and the reason for your return. When we receive your item, we will email you confirmation of your refund for store credit. Store credit will be issued via coupon code. Please note that you will only receive store credit for the cost of the item. You are responsible for any shipping costs.
If you return an item as a result of a mistake made by twelve TEN, such as receiving an incorrect size, please drop us a little note inside the package, and include your reason for the return. This will help us in processing accurately. In this case only, you will receive store credit for your entire purchase price, including return shipping costs.
twelve TEN is not responsible for any lost, stolen, or damaged packages.